Thank you for reaching out! Due to the thinness of the pencil tips of the eyeliner pencils, and the formulation that is a bit drier in order to have a long lasting effect, the two combined made the pencil eyeliners a bit more fragile during use. We recommend to only screw the tiniest product amount out, enough for one application, in order to avoid the pencil tip breaking off. Please also use a gentle hand pressure.
Please contact shop@odenseye.se for after-sales related process.