Free international shipping over 50 euros for the majority of countries.

FAQ

Are you cruelty free?
Yes, we are! No animal has been harmed or touched during the production and testing of our products.

Are your products vegan?
All our powder products are vegan, that's to say that they do not contain any animal ingredients or ingredients derived from the animals. The powder products are the eyeshadow palettes, the highlighter palettes and the blushers.

Where are your products made?
Our products are made in PRC, People’s Republic of China.

VAT declaration
Please notice that our products are shipped out from international duty-free ports in Hong Kong SAR and Singapore, therefore VAT is not included in our prices to ensure low cost for our customers.

We cooperate with the air transportation special lines of many countries/regions, with favorable freight, more convenient customs clearance and faster transportation time.

If you've been charged extra in tax, please provide the payment receipt and send an email to shop@odenseye.se to us as soon as possible, we will refund the tax to your payment account. 

Refund Policy
​Unfortunately, due to the low-cost nature of our products, we are unable to provide refunds, returns or exchanges once the products have been shipped out.

We will try our best to solve the issues regarding regretting purchase, changing address, and replacing products. Please contact us as soon as possible before the package is sent out at shop@odenseye.se.

Order Inspection and Receipt
We guarantee the integrity of the outer packaging of the product at the time of shipment. In order to ensure the interests of our customers, please inspect the package upon receiving the order. Since most of our products are powder products, breakage will inevitably occur during long-distance transportation at times. Of course, the chance of this happening is very small. We have provided safe packaging for all-round protection of our products. The package is a gift box with no additional printing, in order to protect your privacy.

What are the best shipping methods you offer?
We will optimize the logistics distributor according to the location of the product, the location of the customer and the size of the product to ensure the best online shopping experience. The specific logistics information will be sent to the mailbox reserved in the customer order information after the order is successfully placed. The customer can track the package through the logistics information.

My order got returned, what do I do now?
Sadly, when an international or European mail gets returned, shipping fee will be incurred, for the shipping and return mail back to the sender. If such a small probability event occurs, send an email to shop@odenseye.se in order to contact us as soon as possible, and we will re-issue the package for you. 

My order arrived damaged, what should I do?
If the product you received is damaged or lost during the transportation process, please take a photo of the damaged product and send an email to shop@odenseye.se in order to contact us as soon as possible, we will be happy to provide you with corresponding after-sales service. 

Where can I buy your products?
For now, our official homepage is the main place to purchase our products.