SHIPPING & RETURNS

Logistics Specifics 

We will ship out your order within 1-5 business days after that the payment was successfully placed (business days does not include weekends or holidays).

                                    

We have stable and mature air line cooperations with the logistics companies mentioned above. Relying on the warehousing in Hong Kong S.A.R and Singapore, we have the transportation capacity to send to most countries/regions in the world. We will choose the most suitable transportation route according to your shipping address. Please believe in our international transportation capacity. 

Due to varied storage warehouses, the products in one order may be split into multiple packages for distribution.

If the package is lost before signing the package, we will bear the loss, and will reissue or refund the cost for you after confirming the fact with the transportation company.

Delivery time

The normal shipping duration is 7-15 working days. In case of force majeure, the delivery arrival time may be slightly delayed. We will continue to track your package until it is signed and received.

After the order is placed successfully, a shipment notification email is sent out regarding detailed customer order information, and the customer can track the parcel with a tracking number provided in the email. Feel free to contact us for the latest logistics progress at shop@odenseye.se

VAT declaration

Please notice that our products are shipped out from international duty-free ports in Hong Kong S.A.R and Singapore, therefore VAT is not included in our prices to ensure low cost for our customers.

​​Since we do ship internationally, and we are unable to have included VAT for all the countries in the world. We will choose the best transportation method according to your country, we have customs clearance experiences in many countries.

Refund Policy

​Unfortunately, due to the low-cost nature of our products, we are unable to provide refunds, returns or exchanges once the products have been shipped out.

​However, we try our best to resolve purchase regrets before the shipment has been dispatched from our warehouses.

​All sales are final. We reserve the right to refuse any return at any time.

Order Inspection and Receipt

We guarantee the integrity of the outer packaging of the product at the time of shipment. In order to ensure the interests of our customers, please inspect the package upon receiving the order. Since most of our products are powder products, breakage will inevitably occur during long-distance transportation at times. Of course, the chance of this happening is very small. We have provided safe packaging for all-round protection of our products. The package size is 20 cm*20 cm*10 cm Gift Box, no additional printing, in order to protect your privacy.